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LEADS
Good and Not so Good
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Imagine,
for a moment, that your Website is a fantastic lead
generating machine. Would
you be happy? Maybe
but maybe not! If
all of the leads we are talking about are seasoned and
represent prospects that are ready to buy then I suspect
you would be overworked but deliriously happy with your
Website.
On the
other hand, if the leads turn out to waste a lot of your
time and lead nowhere, you might quickly grow to despise
your Website and consider it a waster of both your time
and your money. Yet
another possible outcome might be a certain number of time
wasters, a certain number of almost ready leads and a
certain number of hot prospects.
Not a terrible Website but things could definitely
be better. If
you are looking for a better way, visit me online at http://www.sellrealestate.net/FreeWebPlan.asp.
Everything works better when your Website follows a
plan for success.
HOW
THINGS COULD BE BETTER
Let’s say
you ask me to create a Website for you that will generate
leads in vast numbers.
I can do that but since you didn’t mention it, I
might assume that you don’t care about the quality of
leads. Maybe
you plan to sell them for so much per lead and don’t
care whether or not any sales result from these leads.
But if you ask me to create a Website for you that
will result in qualified leads then I will have to adjust
my Web design accordingly.
Or maybe you want me to create a Website that not
only generates qualified leads but also distributes those
leads on a pre-established rotation basis among all your
agents. Maybe
you also want a way of following up to see how your agents
are handling the leads. All this is possible and a pretty
good way of using technology to attract, qualify and
follow up with leads.
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What if
you send out a self-addressed, postage paid return
postcard to 1000 people that offers them a $50 Gift
Certificate at a local bookstore if they simply put
an X in the correct box and send the card back to
you. Simple! You won’t get 100% response but you will get a lot.
A
LITTLE BIT HARDER
Instead,
you send the same postcard to the same number of
people but require that the person enter their name,
address, phone and Email address before returning
the card. Watch
that response rate drop just because you required a
little information in return for your $50.
HARDER
STILL
Now,
take it a step further and require all the
information in postcard 2 and add a line that asks
them to enter a few time possibilities so that you
can come by and deliver the $50 in person.
You will only get a handful of takers from
your database of 1000 people.
And remember --so far, you are not trying to
SELL them ANYTHING. You are simply trying to GIVE them $50. For more information on ways to generate leads visit http://www.sellrealestate.net/
LeadGeneration.htm.
If you want to see actual examples of how Web
pages can generate leads, visit www.sellrealestate.net
and put your cursor over Web Design and then click
on Sample Semi-Custom Web.
The possibilities are quite clear.
WAYS
TO ASSURE TIME WASTING LEADS
If
you require that a visitor sign in before seeing
your listings you have only yourself to blame if
your leads are few and inaccurate.
If you offer people the opportunity to
receive information by mail or Email you should not
be surprised that these same people are not
interested in receiving a phone call from you.
The same is true if you offer people the
chance to win that $50 Gift Certificate. Now I am not saying that these are BAD leads, just that they
are not people who are ready to take action.
In other words, it is OK to offer certain
incentives as long as you realize what you are doing
and have a plan in place for converting that lead to
a sale when the time is right.
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When a
prospects sends you an Email from your Website
requesting that you contact them about a specific
property and they include their phone
number…That is a good lead.
When a prospect has requested new listing
information be sent to them by Email, it is
perfectly reasonable for you or one of your agents
to follow up with a phone call to make sure the
prospect is getting what he/she needs.
Other leads, such as those that signed up
for your E-newsletter, those that sign in to see
your listings, those that sign up to win something
or to receive information by mail may need some
seasoning. These
leads should definitely NOT be simply deleted and
ignored.
EMAIL
FOLLOW UP
Smart
marketing these days includes a well-planned use
of Email marketing.
The Website can be structured to encourage
contact from both buyers and sellers.
Messages that speak to each prospect’s
individual needs can be prepared ahead of time and
delivered automatically in a pre-arranged time
sequence. These messages can also be structured to
move prospects on to the next level, which might
be phone or personal contact.
Messages can also be structured to Dis-Qualify
the prospect as it is important to identify
definite time wasters and either get rid of them
or put them in a general follow up system that
runs automatically but takes none of your time or
effort to implement.
TRACKING
MULTIPLE LEADS
If
you manage a large team or a brokerage with many
agents, it makes sense to integrate an efficient
contact management system with your Website.
Systematic follow up is an integral part of
effective contact management.
Call me toll free at 888-814-5347 if you
would like a Free Custom Web Plan that will
integrate all your Web Design and Web Marketing
needs.
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