Internet Solutions 2006

Integrated Web Design
5-22-2006

LEADS
Good and Not so Good

Imagine, for a moment, that your Website is a fantastic lead generating machine.  Would you be happy?  Maybe but maybe not!  If all of the leads we are talking about are seasoned and represent prospects that are ready to buy then I suspect you would be overworked but deliriously happy with your Website.  

 

On the other hand, if the leads turn out to waste a lot of your time and lead nowhere, you might quickly grow to despise your Website and consider it a waster of both your time and your money.  Yet another possible outcome might be a certain number of time wasters, a certain number of almost ready leads and a certain number of hot prospects.  Not a terrible Website but things could definitely be better.  If you are looking for a better way, visit me online at http://www.sellrealestate.net/FreeWebPlan.asp.  Everything works better when your Website follows a plan for success.

 

HOW THINGS COULD BE BETTER

Let’s say you ask me to create a Website for you that will generate leads in vast numbers.  I can do that but since you didn’t mention it, I might assume that you don’t care about the quality of leads.  Maybe you plan to sell them for so much per lead and don’t care whether or not any sales result from these leads.  But if you ask me to create a Website for you that will result in qualified leads then I will have to adjust my Web design accordingly.  Or maybe you want me to create a Website that not only generates qualified leads but also distributes those leads on a pre-established rotation basis among all your agents.   Maybe you also want a way of following up to see how your agents are handling the leads. All this is possible and a pretty good way of using technology to attract, qualify and follow up with leads. 

Lead Quality

What if you send out a self-addressed, postage paid return postcard to 1000 people that offers them a $50 Gift Certificate at a local bookstore if they simply put an X in the correct box and send the card back to you.  Simple!  You won’t get 100% response but you will get a lot. 

A LITTLE BIT HARDER

Instead, you send the same postcard to the same number of people but require that the person enter their name, address, phone and Email address before returning the card.  Watch that response rate drop just because you required a little information in return for your $50.

HARDER STILL

Now, take it a step further and require all the information in postcard 2 and add a line that asks them to enter a few time possibilities so that you can come by and deliver the $50 in person.  You will only get a handful of takers from your database of 1000 people.  And remember --so far, you are not trying to SELL them ANYTHING.  You are simply trying to GIVE them $50.  For more information on ways to generate leads visit http://www.sellrealestate.net/
LeadGeneration.htm
. If you want to see actual examples of how Web pages can generate leads, visit www.sellrealestate.net and put your cursor over Web Design and then click on Sample Semi-Custom Web.  The possibilities are quite clear.

WAYS TO ASSURE TIME WASTING LEADS

If you require that a visitor sign in before seeing your listings you have only yourself to blame if your leads are few and inaccurate.  If you offer people the opportunity to receive information by mail or Email you should not be surprised that these same people are not interested in receiving a phone call from you.  The same is true if you offer people the chance to win that $50 Gift Certificate.  Now I am not saying that these are BAD leads, just that they are not people who are ready to take action.  In other words, it is OK to offer certain incentives as long as you realize what you are doing and have a plan in place for converting that lead to a sale when the time is right.

Lead Seasoning

When a prospects sends you an Email from your Website requesting that you contact them about a specific property and they include their phone number…That is a good lead.  When a prospect has requested new listing information be sent to them by Email, it is perfectly reasonable for you or one of your agents to follow up with a phone call to make sure the prospect is getting what he/she needs.  Other leads, such as those that signed up for your E-newsletter, those that sign in to see your listings, those that sign up to win something or to receive information by mail may need some seasoning.  These leads should definitely NOT be simply deleted and ignored. 

EMAIL FOLLOW UP

Smart marketing these days includes a well-planned use of Email marketing.  The Website can be structured to encourage contact from both buyers and sellers.  Messages that speak to each prospect’s individual needs can be prepared ahead of time and delivered automatically in a pre-arranged time sequence. These messages can also be structured to move prospects on to the next level, which might be phone or personal contact.  Messages can also be structured to Dis-Qualify the prospect as it is important to identify definite time wasters and either get rid of them or put them in a general follow up system that runs automatically but takes none of your time or effort to implement. 

TRACKING MULTIPLE LEADS

If you manage a large team or a brokerage with many agents, it makes sense to integrate an efficient contact management system with your Website.  Systematic follow up is an integral part of effective contact management.  Call me toll free at 888-814-5347 if you would like a Free Custom Web Plan that will integrate all your Web Design and Web Marketing needs.

REAL ESTATE WEB DESIGN & MARKETING

FORMULA FOR SUCCESS

If you want to Get Customers to Come to You, Always Put Your Customers First. Choose or create a real estate Website that is User Friendly, Focuses on Customer Needs, Makes Offers and Never Keeps Customers Waiting. For Ideas click on Web Design at http://www.sellrealestate.net

INTERNET SOLUTIONS 2006
How to Get Customers to Come to You

Written by Noel Markham, M.A.
Web Designer & Marketing  Consultant
Contact Noel toll free at 888-814-5347
E-mail: noel@revalues.com